Shipping & Returns

Free Shipping

To Canada

All orders to Canada qualify for free shipping with no duties or customs fees.

Shipping Method Delivery Time
UPS Standard – Free 3-7 Business Days
UPS Express – $15 CAD 1-2 Business Days

To USA

All orders to the United States qualify for free shipping. Also no duties or customs fees.

Shipping Method Delivery Time
UPS Ground – Free 4-10 Business Days

A “business day” is a regular weekday. Orders received during the weekend are processed the following Monday. Orders received on statutory holidays are processed the next regular business day.
Small items like insoles will be shipped using Canada Post.

We will email a tracking link once your order ships (typically within 24 business hours from your order time).

All orders are verified for accurate billing information. Josef Seibel reserves the right to refuse any potentially fraudulent orders.

International Orders

We only ship to Canada and USA at this time.


Returns

You are welcome to return your shoes within 30 days from your invoice date for a full refund as long as the item is in new, unworn condition. Items must be packaged in the original packaging.

We do not accept returns for replacement insoles. However, our insoles are genuine manufacturer insoles and are guaranteed to fit.

Returns In Canada

We pack a prepaid UPS return label with every order. Any express shipping fees will be deducted from final the refund amount.

You can expect a refund 2-3 business days after your returns are received by our warehouse. Please contact us if you have not received a refund 1 week after sending back your returns.

Returns From the USA

We pack a prepaid UPS return label with every order. Any express shipping fees will be deducted from final the refund amount.

You can expect a refund 2-3 weeks after your returns are received by our warehouse. Please contact us if you have not received a refund 2-3 weeks after sending back your returns.

Taxes/Duty

Canada

Orders delivered within British Columbia are charged 5% GST and 7% PST. All other provinces or territories are charged GST or HST. The final amount will be displayed in the checkout before payment.

USA

We do not collect taxes to orders delivered to the US.

Exchanges

If you would like another size or colour within 30 days of the invoice date, simply return the original shoe as described in our Return Instructions and then place a new order. This allows us to send out the replacement immediately as your returns are shipped back to our return centre. It also prevents the shoe you want from disappearing from our stock while your returns are being delivered back to us. A full refund will be issued once we receive your returns and they pass inspection.